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WELCOME TO FORMER RAFFLES AMBASSADORS / FAIRMONT PRESIDENT CLUB / SWISSÔTEL CIRCLE MEMBERS

The Accor Plus card I had before 2 July 2018 has not been merged with my Raffles Ambassadors, Fairmont President's Club and/or Swissôtel Circle card. How do I obtain the correct status?

Following the merger between the Raffles, Fairmont and Swissôtel loyalty programmes and Accor Plus, in some cases we have been unable to correctly merge a member's Accor Plus card with their old Raffles Ambassadors, Fairmont President's Club and/or Swissôtel Circle card.

This may have been the case if, for example, you used different email addresses for your Accor Plus card and your Fairmont President's Club card. As a result, you currently have an Accor Plus card and at least one Le Club AccorHotels card.

You can ask for your Accor Plus and Le Club AccorHotels cards to be combined into just one account:

  1. 1 Go to the "How can we help you?" section on AccorPlus.com.
  2. 2 Fill in the form, specifying the numbers of the cards you want to combine and indicating to which email address you would like the card linked in the "Message" field.

When your cards are combined, the Status you are awarded will depend on your Accor Plus status and your Raffles Ambassadors, Fairmont President's Club and/or Swissôtel Circle status on 2nd July 2018.

Loyalty programme status levels on 1st July 2018 Accor Plus status level on 2nd July 2018
Accor Plus Classic, Silver, Gold or Platinum + Raffles Ambassador Platinum *
Accor Plus Classic, Silver, Gold or Platinum + Swissôtel Circle Zenit Platinum(1)
Accor Plus Silver, Gold or Platinum + Swissôtel Circle Eleva Platinum(1)
Accor Plus Classic + Swissôtel Circle Eleva Gold(1)
Accor Plus Gold + Swissôtel Circle Inizia Gold(2)
Accor Plus Silver + Swissôtel Circle Inizia Silver(2)
Accor Plus Classic + Swissôtel Circle Inizia Classic
Accor Plus Platinum, Gold, Silver or Classic + Fairmont President’s Club Platinum Platinum*
Accor Plus Platinum + Fairmont President’s Club Premier Platinum*
Accor Plus Gold + Fairmont President’s Club Premier Platinum*
Accor Plus Silver + Fairmont President’s Club Premier Gold*
Accor Plus Classic + Fairmont President’s Club Premier Silver*
Accor Plus Platinum + Fairmont President’s Club Club Platinum**
Accor Plus Gold + Fairmont President’s Club Club Gold**
Accor Plus Silver + Fairmont President’s Club Club Silver**
Accor Plus Classic + Fairmont President’s Club Club Classic

(1) ) Valid until 2019 or December 2020 depending on the validity of the current Swissôtel Circle status on 2nd July 2018.
(2) The validity of the Accor Plus status on 2nd July 2018 is maintained.

* In accordance with the Le Club AccorHotels programme's terms and conditions, this status earned in 2018 is valid until December 2019. Validity will be maintained for all Accor Plus Platinum members whose status, prior to 2nd July 2018, is already valid until December 2019.

**The current validity of this Accor Plus status is maintained.

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