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WELCOME TO FORMER RAFFLES AMBASSADORS / FAIRMONT PRESIDENT CLUB / SWISSÔTEL CIRCLE MEMBERS

The Le Club AccorHotels card I had before 2 July 2018 has not been merged with my Raffles Ambassadors, Fairmont President's Club and/or Swissôtel Circle card. How do I obtain the correct status?

Following the merger between the Raffles, Fairmont and Swissôtel loyalty programmes and Le Club AccorHotels, in some cases we have been unable to correctly merge a member's Le Club AccorHotels card with their old Raffles Ambassadors, Fairmont President's Club and/or Swissôtel Circle card.

This may have been the case, for example, if you used different email addresses for your Le Club AccorHotels card and your Fairmont President's Club card, resulting in you now having two Le Club AccorHotels cards.

You can ask for your Le Club AccorHotels cards to be combined into just one account:

  1. 1 Go to the "How can we help you?" section on AccorHotels.com
  2. 2 Click on "Log in" at the top right-hand corner of the screen and key in your email address or your Le Club AccorHotels membership card number along with your password to access your account (this step is not compulsory).
  3. 3 Choose "Le Club AccorHotels" as the topic of your request.
  4. 4 Select "Ask to combine your various cards" as the reason for your request.
  5. 5 Specify the numbers of the cards to be combined in the "Comments" field, indicating which one you would prefer to keep along with the email address to which it is linked.

When your cards are combined, the Status you are awarded will depend on your Le Club AccorHotels status and your Raffles Ambassadors, Fairmont President's Club and/or Swissôtel Circle status on 2nd July 2018 as detailed in the table below:

Loyalty programme status levels on 1st July 2018 Le Club AccorHotels status level on 2nd July 2018
Le Club AccorHotels Classic, Silver, Gold or Platinum + Raffles Ambassador Platinum *
Le Club AccorHotels Classic, Silver, Gold or Platinum + Swissôtel Circle Zenit Platinum(1)
Le Club AccorHotels Silver, Gold or Platinum + Swissôtel Circle Eleva Platinum(1)
Le Club AccorHotels Classic + Swissôtel Circle Eleva Gold(1)
Le Club AccorHotels Platinum + Swissôtel Circle Inizia Platinum(2)
Le Club AccorHotels Gold + Swissôtel Circle Inizia Gold(2)
Le Club AccorHotels Silver + Swissôtel Circle Inizia Silver(2)
Le Club AccorHotels Classic + Swissôtel Circle Inizia Classic
Le Club AccorHotels Platinum, Gold, Silver or Classic + Fairmont President’s Club Platinum Platinum*
Le Club AccorHotels Platinum + Fairmont President’s Club Premier Platinum*
Le Club AccorHotels Gold + Fairmont President’s Club Premier Platinum*
Le Club AccorHotels Silver + Fairmont President’s Club Premier Gold*
Le Club AccorHotels Classic + Fairmont President’s Club Premier Silver*
Le Club AccorHotels Platinum + Fairmont President’s Club Club Platinum**
Le Club AccorHotels Gold + Fairmont President’s Club Club Gold**
Le Club AccorHotels Silver + Fairmont President’s Club Club Silver**
Le Club AccorHotels Classic + Fairmont President’s Club Club Classic

(1) Valid until 2019 or December 2020 depending on the validity of the current Swissôtel Circle status on 2nd July 2018. (2) The validity of the Le Club AccorHotels status on 2nd July 2018 is maintained.

* In accordance with the Le Club AccorHotels programme's terms and conditions, this status earned in 2018 is valid until December 2019. Validity will be maintained for all Le Club AccorHotels Platinum members whose status, prior to 2nd July 2018, is already valid until December 2019.

**The current validity of this Le Club AccorHotels status is maintained.

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