WELCOME TO FORMER RAFFLES AMBASSADORS / FAIRMONT PRESIDENT CLUB / SWISSÔTEL CIRCLE MEMBERS

I need help following the merger between Le Club AccorHotels and the Raffles, Fairmont and Swissôtel loyalty programmes. Who should I contact?

The AccorHotels customer care team is now your sole point of contact for all queries related to your activity before, during or after the merger between the Raffles, Fairmont and Swissôtel loyalty programmes and the Le Club AccorHotels loyalty programme.

The same goes for any queries related to airmiles that may not have been credited to your loyalty accounts.

You will notably need assistance from our customer care team if:

To contact our customer care team via email or telephone, head to the «How can we help you?» section on AccorHotels.com and we will get back to you as quickly as possible.

Customer service will answer you as soon as possible.